Website: www.sacredprague.com
Operator / Provider: Martina Bea Mrackova
Company ID (IČO): 03695182
Registered address: Lomená 278, 252 25 Zbuzany, Czech Republic
Contact e-mail: support@sacredprague.com

1. Introductory provisions
1.1. These Terms and Conditions (the “Terms”) govern the mutual rights and obligations arising in connection with, or on the basis of, contracts concluded between Martina Bea Mrackova, Company ID 03695182, with registered address at Lomená 278, 252 25 Zbuzany, Czech Republic (the “Provider”), and a natural person purchasing products or services as a consumer (the “Customer”) through the online interface operated at www.sacredprague.com (the “Website”).

1.2. Unless expressly agreed otherwise, these Terms apply to the sale of digital content, online courses, memberships, events, consultations and other services presented on the Website (together, the “Products”).

1.3. These Terms do not apply where a person purchases in the course of their business or independent professional activity, unless expressly agreed otherwise. Such a person must provide their business identification details in the order.

1.4. Individual contractual arrangements may differ from these Terms. Any such arrangement takes precedence over the conflicting provision of these Terms.

1.5. The Terms form an integral part of the contract. The contract may be concluded in English or, where the relevant ordering interface is in another language, in that language. The contract is stored electronically by the Provider and is not generally accessible to third parties; the Customer receives order confirmation and the applicable contractual documents by e-mail.

1.6. The Provider may amend or supplement the Terms. Rights and obligations arising during the validity of the previous version remain unaffected. The version applicable to a particular order is the version in force when the contract is concluded.

2. Customer account
2.1. Where the Website permits registration, the Customer may access a personal user interface and order Products through it (the “Account”). Where registration is not required, the Customer may order directly through the Website.

2.2. The Customer must provide complete, accurate and truthful information when registering and ordering, and must update it without undue delay when it changes. The Provider may reasonably rely on the information supplied by the Customer.

2.3. The Account is protected by login credentials. The Customer must keep credentials confidential and must not disclose them to third parties or allow third parties to use the Account. The Customer must notify the Provider immediately if credentials may have been compromised.

2.4. The Provider may cancel an Account that has not been used for more than 12 months or where the Customer breaches the contract or these Terms. The Account may be temporarily unavailable due to maintenance or outages of the Provider or third-party systems.

3. Ordering and conclusion of contract
3.1. Product presentations on the Website are informational and do not constitute an offer by the Provider to conclude a contract. Section 1732(2) of the Czech Civil Code does not apply to the extent permitted by law.

3.2. The Website states the essential characteristics and price of each Product. Prices are shown including applicable taxes and fees unless stated otherwise. Any delivery, payment or other additional charges are shown before the order is submitted.

3.3. To order, the Customer completes the electronic order form, selects the Product, payment method and any delivery or access option, and checks the order and entered details. The Customer submits the order by clicking the order button clearly marked as creating a payment obligation (for example, “Order and pay”). Before submission, the Customer may identify and correct input errors.

3.4. Immediately after receiving the order, the Provider sends an acknowledgement to the e-mail address supplied by the Customer. The contract is concluded when the Provider accepts the order by e-mail, unless the ordering interface or the acceptance message states a different legally effective moment. The Provider may request additional confirmation or refuse an order for a legitimate reason, including technical, capacity, pricing or payment issues.

3.5. The Customer consents to the use of distance communication. The Customer bears their own internet, telephone and similar communication costs; these costs do not exceed the Customer’s ordinary rate.

4. Digital content and online services
4.1. Digital content is supplied by sending access credentials or a link to the e-mail address provided by the Customer, or by enabling access in the Customer’s Account. Unless a different deadline is stated for the Product, access is provided after full payment and without undue delay, and no later than three days after payment.

4.2. Access credentials and links are intended solely for the Customer’s personal use. The Customer must not copy, share, sell, sublicense, publish, record, make available or otherwise distribute the digital content or access credentials, except as permitted by mandatory law or with the Provider’s prior written consent.

4.3. Digital content and materials are protected by copyright and other intellectual-property rights. The Customer receives a non-exclusive, non-transferable, time-limited licence to use them for personal, non-commercial purposes for the duration and to the extent specified for the relevant Product. No ownership of the content is transferred.

4.4. The Customer must not circumvent technical protection, reproduce the content for others, create derivative commercial products from it, or use it for public performance or training of third parties without consent.

4.5. Memberships and recurring services are provided for the period stated at the time of purchase. If recurring payments are offered, the ordering interface will state the amount, billing period, renewal mechanism and cancellation procedure before the Customer gives consent. The Customer may cancel future recurring payments using the Account or by contacting support@sacredprague.com. Cancellation normally ends renewal at the end of the already-paid period, unless the relevant product terms state otherwise.

4.6. The Provider may reasonably modify course materials, platforms, schedules or supporting features where this does not materially reduce the agreed quality or purpose of the Product. The Customer will be informed of material changes where required by law.

5. Information and limitation of responsibility
5.1. Products and services are educational, informational and personal-development offerings. They do not constitute medical, psychiatric, psychological, legal, financial or other professional advice, diagnosis or treatment, and they do not replace care by a qualified professional.

5.2. The Customer is responsible for deciding whether a Product is suitable for them and for how they apply any information, exercise or recommendation. The Provider and its collaborators do not guarantee any particular personal, health, spiritual, financial or other outcome and are not responsible for the Customer’s subjective experiences or results, to the extent permitted by mandatory law.

5.3. The Customer should stop an activity and seek qualified professional help if they experience distress, a health concern or any situation requiring professional care. The Customer must not use a service in an emergency; in an emergency they should contact the appropriate emergency service.

5.4. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, intentional misconduct, fraud, or the Customer’s statutory consumer rights.